Managed services for AV and IT refer to outsourcing the management and maintenance of audio-visual and information technology systems to a specialized provider. This ensures seamless operation, proactive support, and continuous optimization, allowing businesses to focus on their core activities.

Managed services provide comprehensive, ongoing management and support for IT and AV systems, often including monitoring, updates, and proactive issue resolution. In contrast, an Annual Maintenance Contract (AMC) focuses on scheduled maintenance and repairs, typically addressing issues as they arise rather than continuously monitoring systems.

Businesses of all sizes and industries can benefit, particularly those lacking internal IT expertise or seeking to optimize their technology infrastructure and focus on strategic growth.

Costs vary based on the scope of services, size of your infrastructure, and specific requirements. Managed services are usually billed on a monthly or annual basis, offering predictable budgeting.

Managed services providers implement robust security measures, including firewalls, encryption, anti-virus software, and regular security audits, to protect your data and IT infrastructure from threats.

An OEM warranty covers only defects and repairs within a limited period, without offering service level agreements (SLAs) for response times or ongoing support. In contrast, a service provider’s managed service includes SLAs, proactive maintenance, continuous monitoring, and value-added benefits like regular updates and expert support, ensuring comprehensive system reliability and performance.